Privacy Policy

1. Information we collect

Account and contact information: your email address, password (stored in hashed form by our authentication provider) and any name you give us.

Business and brand information: details you provide about your business, such as its name, website, products or services, audience, tone of voice and brand colors.

Content and media: your monthly goals, the posts, captions, hashtags and images generated for you, and any media you upload.

Usage, device and log data: pages visited, actions taken, allowance usage, approximate location derived from IP address, browser and device type, and error logs.

Payment information: when paid plans are enabled, payments are handled by our payment processor. We do not store full card numbers.

Connected social account data: if you later choose to connect a social channel, we receive the account identifiers, access tokens and profile details that platform shares, and use them only to publish and report on content you approve.

2. How we use information

We use your information to provide and secure the service; generate content tailored to your business; track your plan allowances; publish content to channels you connect; respond to support requests; send service emails such as account confirmation and password reset; prevent fraud and abuse; comply with legal obligations; and improve MoxDash.

3. AI providers

To generate text and images, we send the relevant parts of your brand information and content requests to third-party AI providers, currently OpenAI. They process this data to return results to us under their own terms and policies. We do not include your password or payment details in these requests.

4. Digital Twin

If you choose to create a Digital Twin, we collect the training video you upload (which includes your face and voice) and a consent record containing your typed name, the confirmations you gave, the consent version and the time. Training video is kept in private storage, shared only with our video provider (currently Tavus) to build your twin, and deleted from our storage after training succeeds. Finished videos are stored privately in your account. Deleting your Digital Twin removes it from our records and asks the provider to delete it; the consent record is kept as proof of authorization where the law allows.

5. Service providers

We share information with providers that help us run MoxDash, such as hosting and database, authentication, file storage, email delivery, AI generation and, when enabled, payment processing and social platforms you connect. They may use it only to provide services to us. We may also disclose information if required by law, to protect rights and safety, or as part of a merger or sale of the business. We do not sell your personal information.

6. Retention

We keep your information for as long as your account is active and as needed to provide the service. When you ask us to delete your account, we delete or de-identify your personal information within a reasonable period, except where we must keep some records for legal, security or accounting reasons.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections, access controls that keep each customer's data separate, and private storage for generated images. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Cookies and local storage

We use your browser's local storage and essential cookies to keep you signed in and to make the service work. We do not currently use third-party advertising cookies.

9. Your choices

You can view and update your brand information in your account at any time. You can disconnect any social channel at any time from Channels in your account; disconnecting deletes the stored access tokens for that channel. You can also remove MoxDash from your Facebook, Instagram, TikTok or other account settings. To access, correct or delete your personal information, including data received from connected social accounts, or to close your account, email info@moxdash.com. We may need to verify your identity before acting on a request.

10. U.S. and California privacy rights

Depending on where you live, including California, you may have rights to know what personal information we collect and how we use it, to access or delete it, to correct it, and not to be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioral advertising. To make a request, email info@moxdash.com.

11. Children's privacy

MoxDash is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new date and, for material changes, give reasonable notice.

13. Contact

Questions about privacy? Email info@moxdash.com.